Bibliograph

Crucial conversations, tools for talking when stakes are high, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Type

Label

Crucial conversations, tools for talking when stakes are high, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Language

eng

Bibliography note

Includes bibliographical references and index

Index

index present

Literary Form

non fiction

Main title

Crucial conversations

Nature of contents

bibliography

Oclc number

733937328

Responsibility statement

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Sub title

tools for talking when stakes are high

Table Of Contents

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning

Classification